I understand your concern, and we in Community will try to help you in the best possible way we can. Try to plug in another keyboard and check if the issue persist. Please follow the steps given below to uninstall and update Keyboard drivers and check if issue persist. Your reply is very important for us to ensure a proper resolution. Was this reply helpful? Yes No. Sorry this didn't help.
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Need Windows 11 help? Select one of the following symptoms that best matches the problem you are experiencing:. Keyboard does not work at all. Pressing a key once types several characters ; for example, pressing and releasing the f key once causes the following result: ffff.
Wrong characters appear when typing. Key presses are slow to respond or delayed. Problems with extra keyboard buttons the buttons above or to the side of the regular keys.
Unable to use keyboard for another Language, or Dvorak. Volume control not working. Computer beeps while typing. Cannot find keyboard driver. Updating keyboard software. Stuck key If a key is physically stuck in the down position, you might not have to replace the keyboard. If the keyboard is under warranty, call the manufacturer to determine if it can be replaced. If it is not under warranty, you might be able to save it by removing and cleaning the stuck key. Most keys can be removed by inserting a butter knife or similar tool under the key and prying up.
After the key has been removed, using a swab with alcohol, clean the underside of the key and the key's slot in the keyboard.
Replace the key by snapping it back into place. Turn off the computer and before working on keyboard. Contact HP if the keyboard is still under warranty and the key is stuck, to determine if the keyboard can be replaced before removing a key.
If the key is stuck due to liquid or other substance getting into the keyboard, cleaning might be the only option to try to save the keyboard. Insert the small metal support rod found in the longer keys such as the Space and Return keys. This rod must be inserted into the key and keyboard before replacing the key into the keyboard.
Consider replacing the keyboard if it is a thin, wireless keyboard, such as those used by Touch IQ series computers, as the individual key can be very difficult to replace. Figure : Removing and cleaning a stuck key. Pressing a key once types several characters If two or more characters appear when pressing a key, use the following steps to adjust the key repeat delay:.
Click Start , and then click Control Panel. Click Hardware and Sound , and then click Keyboard. Set the Repeat delay slider to Long , and click OK. Figure : Keyboard Repeat delay setting. If this problem continues, reinstall and update the keyboard software. The Toggle Keys can emit a beep when the Lock keys are pressed. Use the following steps to disable Toggle Keys:.
Click Start , and type Ease into the Start Search field. Scroll down the page and select Make the keyboard easier to use. If selected, remove the selection from Turn on Sticky Keys. Key presses are slow to respond If there is a short delay from the time a key is pressed to the time the character appears on the screen, the Filter Keys function might be activated.
The Filter Key function provides a greater range of key press options to fine tune key delays and prevent inadvertent key presses. To disable Filter Keys and return to the default keyboard behavior, use the following steps:. Wrong characters appear when typing, changing keyboard language, or Dvorak If the wrong characters appear when you are typing or you are trying to use a keyboard that is different than the one that came with the computer, use the following steps to synchronize Windows to the type of keyboard you have:.
Click Start , and type region into the Start Search field. Figure : Change Keyboard button. Figure : Add button. Figure : Add input language: US Dvorak keyboard selected. The new keyboard is added to the list of available keyboards and a keyboard icon appears on the system tray, so you can switch between the keyboards that you want to use. Figure : Keyboard tray icon.
From the Text Services and Input Languages window, select the new keyboard in the list and click Move up until it is first in the list.
This makes it the default keyboard. Figure : Move up button. Click OK. You can now use the new keyboard. If you find that the new keyboard works well and you do not want to use the other keyboard, repeat these steps and Remove the keyboard that you do not want from the General tab of the Text Services and Input Languages window.
Problems with extra buttons or volume control The volume control and the keys for extra keyboard features such as Internet or E-mail are controlled by additional HP software kbd.
If any of the following symptoms are present, reinstall and update the keyboard software. A message is displayed stating that kbd. Keyboard does not work Before troubleshooting the keyboard, find out what kind of wired keyboard you have by looking at the end of the keyboard cable and comparing it to the following images:. Keyboard connector type. If the Windows Start menu opens, the keyboard is working and the software that you are using has stopped responding.
If the Windows Start menu does not open, the keyboard or operating system has stopped responding. Use the following steps to check connections and properly synchronize the keyboard to the BIOS and Windows.
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