Microsoft telco

This app takes the standard out-of-the-box Dynamics Sales Application and adds some key features that have been customized for telecommunications operations. These expansions include:. The use of the new Place entity in the telco data model with a Place Management tab to expand location data captured about sales leads, opportunities, quotes, orders, and accounts.

A new Service Address tab has been added to the Leads form that captures target service address information. A graphical map is included in this form. A new Serviceability Wizard canvas app has been added that walks a sales technician through a series of screens with all the steps needed to "qualify" a lead by comparing the target service address with network availability, including geographic address matching, service area designation, and any active network resources that might be in close proximity to the service address.

Try a test drive of the accelerator on Microsoft AppSource. Do you have feedback or need support? Connect with us at dynindaccsupport microsoft. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No.

Any additional feedback? In this article. Automated processes and data-driven insights can accelerate innovation and reduce time-to-market by speeding new service design, testing, and deployment. And as data captured at the edge grows exponentially, it will be essential to unlock insights by automating the ingestion, unification, enrichment, segmentation, and activation of product, service, and customer data.

Carriers can further use predictive analytics, artificial intelligence AI , and real-time insights to deliver highly-personalized messaging and experiences that rapidly connect customers with the most pertinent products and services, increasing satisfaction and building long-term loyalty.

Data-enabled AI and chatbots can also augment traditional customer service channels to improve responsiveness and expedite issue resolution. Again, you can now watch the Telecommunications digital forum on-demand. Microsoft Industry Blogs. All industries. Published by Tropare, Inc. Copyright Copyright , Tropare Inc. Developed by Tropare, Inc. Approximate size Age rating For all ages.

This app can Use your location Use your webcam Use your microphone Microsoft. Permissions info. Installation Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices. Language supported English United States. Additional terms TelCo privacy policy Terms of transaction. Seizure warnings Photosensitive seizure warning. Report this product Report this app to Microsoft Thanks for reporting your concern.